Customer Strategy
and Digital Transformation.
“How you sell matters. What your process is matters.
But how your customers feel when they engage with you matters more.”
Tiffany Bova
A SELECTION OF RECENT WORK
Work
We act as thinking partners and transformation agents. We listen, observe, involve and engage stakeholders and teams to open possibilities, design solutions, implement platforms and deliver meaningful experiences. We use design thinking methodologies and lean startup principles, with clear project mapping and measurable deliverables.
Defining the Saint Laurent Experience
Laying the Foundation for Digital Transformation
Evolving the Versace Client Experience post pandemic
Bringing a DTC Mindset to traditional Interior Design
Translating the Brand digital Experience to a physical Space
Delivering Personalization at Scale
Enabling Service Personalization through Data and Technology
Fusing Physical and Digital in a distinctive Beauty Experience
Shifting mindset from Transactions to Relationships
Driving Growth by thinking Customers rather than Cases
