Customer Experience & Digital Transformation Consulting
Customer experience and retail transformation consultancy. Helping organisations connecting the dots between Customer Insight, Technology, Retail and Marketing to design remarkable customer experiences that drive loyalty and growth.
francesca, danzi, danzi consulting, consulting, digital, design, redesign, brand, value, customer, experience, behaviour, loyalty, management, engagement, strategy, business, growth, change, retail, transformation, personalisation, multi-channel, CX, CEM, training, leadership
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Francesca Danzi

Francesca is a customer experience and retail transformation specialist, with 20+ years career in top luxury brands, global consulting and agile marketing and communication agencies. One of the leaders of the Burberry transformation, she led the elevation of the global retail network and the creation of innovative omni-channel experiences that turned Burberry into one of the world’s most admired and connected luxury brands.

In June 2015 Francesca founded Danzi Consulting to help organisations embrace digital transformation and customer centricity.

Making The Ordinary Extraordinary – The Art of Adding Personal Value

Tory Burch Multi-Channel Experience Assessment

Style Library Digital Transformation

My Burberry Launch

My Burberry Launch

Customer One To One

Customer One to One

Beauty Box

Beauty Box Portfolio 1

Our Services

«On stage it is not what you do that makes the difference, it is how you do it. A simple walk can be turned into something extraordinary»

Luciana Corso

(Francesca Danzi’s ballet teacher and early life mentor)

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