Customer Experience & Digital Transformation Consulting
Customer experience and retail transformation consultancy. Helping organisations connecting the dots between Customer Insight, Technology, Retail and Marketing to design remarkable customer experiences that drive loyalty and growth.
francesca, danzi, danzi consulting, consulting, digital, design, redesign, brand, value, customer, experience, behaviour, loyalty, management, engagement, strategy, business, growth, change, retail, transformation, personalisation, multi-channel, CX, CEM, training, leadership
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Helping organizations embrace digital change and embed new behaviours that enhance the customer experience and drive growth.
Customer Experience Design
Driving loyalty and growth through customer-centric experience design that leverages digital engagement and personalised relationships.
Supporting brands in the implementation of digital clienteling platforms and winning clienteling strategies
Francesca is a customer experience and retail transformation specialist, with 15+ years career in top luxury brands and agile marketing and communication agencies. One of the leaders of the Burberry transformation, she led the elevation of the global retail network and the creation of innovative omni-channel experiences that turned Burberry into one of the world’s most admired and connected luxury brands.
In June 2015 Francesca founded Danzi Consulting to help organisations embrace digital transformation and customer centricity.
Making The Ordinary Extraordinary – The Art of Adding Personal Value
Tory Burch Multi-Channel Experience Assessment
Style Library Digital Transformation
«On stage it is not what you do that makes the difference, it is how you do it. A simple walk can be turned into something extraordinary»
(Francesca Danzi’s ballet teacher and early life mentor)
