We partnered with internal stakeholders to conduct a qualitative and quantitative assessment of provided service, capabilities and team performance, highlighting the opportunities for the company in light of the overall brand elevation strategy.

We then proceeded with articulating a vision for a new Client Services team, empowered, proactive and revenue generating. We defined a high level strategy and transformation requirements across technology, data, processes and people, drawing a compelling business case for the board.

We helped the Tory Burch team select a conversational commerce advocate and forward-thinking technology partner, creating with them an ambitious transformation roadmap that was timely and successfully executed.