Experience Design
and Business Innovation.

“The world needs dreamers and the world needs doers. But above all what the world needs most are dreamers that do.”
Sarah Ban Breathnach

BOOK A FREE CONSULTATION

Consulting

Danzi can help you design a branded and differentiated customer experience, facilitate a co-creation workshop around a particular challenge or train your teams in creative thinking to foster innovation. We can support you through idea validation, rapid experimentation and testing, minimizing risk and driving stakeholder alignment.

Creative Leadership Development

We create and deliver personalized workshops that equip teams with tools and behaviors designed to unlock creativity and innovation.

• Design thinking foundations
• Design thinking in action
• Unlocking creativity
• Leadership for innovation

Experience Design

We help you design human-centric customer experiences that bring your brand purpose and vision to life.

• Customer research
• Multi-channel experience assessment
• Idea generation and validation
• Journey mapping
• Experience design
• Assistance to testing and execution

Luxury Client Engagement

We are experts in driving implementation and adoption of customer engagement strategies and platforms.

•Customer segmentation and value management
•Customer engagement strategy
•Clienteling solution implementation - advisory and execution
•Driving clienteling adoption

Francesca looks at digital transformation through the customer lens. I engaged with Danzi Consulting to help inform the digital transformation I was leading at Tory Burch and Francesca became my “partner in crime” for over three years, successfully driving implementation and adoption of key technology solutions for omnichannel retail and customer experience.

John Douglas – Chief Technology Officer Gymshark
Francesca truly understands the power of unifying data, relationships and commerce. The Customer One to One platform which we built in-house at Burberry was a game changing app for retail stores and associates. Francesca was instrumental in gathering business requirements, interpreting data and leading multiple business work streams to deliver the project.

Cathy McCabe – CEO Proximity Insight
The insights provided by the customer experience assessment framework Danzi Consulting created and executed for rag&bone when I was CMO there were exactly what we needed to start the omni-channel transformation of the business.

Johanna Murphy – SVP Consumer Marketing and Global Digital Commerce Michael Kors
Francesca brings a humanistic approach to processes, customer experience and innovation. Collaborating with Danzi Consulting in several projects, I have had the chance to appreciate Francesca’s sophisticated understanding of customers and their expectations. Francesca turns data into business solutions that are human-centred and relevant.

Dr. Federica Carlotto – Director Master Luxury Business Sotheby’s Institute of Art

A SELECTION OF RECENT WORK

Work

We act as thinking partners and transformation agents. We listen, observe, involve and engage stakeholders and teams to open possibilities, design solutions, implement platforms and deliver meaningful experiences.