Customer Strategy
and Digital Transformation.
PORTFOLIO
Work
We act as thinking partners and transformation agents. We listen, observe, involve and engage stakeholders and teams to open possibilities, design solutions, implement platforms and deliver meaningful experiences. We use design thinking methodologies and lean startup principles, with clear project mapping and measurable deliverables.
Driving Growth by thinking Customers rather than Cases
Driving Growth by thinking Customersrather than Cases TORY BURCHCHALLENGETransforming the contact centre from an outsourced, reactive, problem solving team to an in-house crew of brand experience providers and sales influencers.?We partnered with internal stakeholders...
Laying the Foundation for Digital Transformation
Laying the Foundationfor Digital Transformation Tory BurchCHALLENGETory Burch is a successful American lifestyle brand, launched in 2004 and quickly grown to account for more than 150 free-standing stores and presence in over 3000 department and specialty stores...
Shifting mindset from Transactions to Relationships
Shifting mindsetfrom Transactions to Relationships BulgariCHALLENGEBulgari approached us to develop a highly interactive, inspiring and bespoke workshop to help their global retail management team shift mindset from transaction to customer relationship, even with the...
Bringing a DTC Mindset to traditional Interior Design
Bringing a DTC Mindsetto traditional Interior Design Walker GreenbankCHALLENGEDeloitte Digital had conducted a multi-channel opportunity assessment for Walker Greenbank, a FTSE 250 premium to luxury interior furnishings business that designs, manufactures and sells...
Translating the Brand digital Experience to a physical Space
Translating the Brand digital Experience to a physical space BURBERRYCHALLENGEBurberry had recently launched its World Store, the new, global brand site where customers could immerse themselves in the brand world and values, finding not only the vastest assortment of...
Delivering Personalization at Scale
Delivering Personalization at Scale BURBERRYCHALLENGEBurberry had to think of a launch campaign for the fragrance that was meant to replace Chanel N5 at the top of the feminine fragrance charts, My Burberry. The name My Burberry refers to the phrase people employ in...
Enabling Service Personalization through Data and Technology
Enabling Service Personalization through Data and Technology BURBERRYCHALLENGEBurberry was collecting a huge amount of customer data and yet sales associates and customer service specialists were not benefiting from any of it when serving their customers. The CEO...
Fusing Physical and Digital in a distinctive Beauty Experience
Fusing Physical and Digital in adistinctive Beauty Experience BURBERRYCHALLENGEBurberry needed to mark its entrance in the beauty arena as a credible player, able to compete with brands like Chanel and Dior. As beauty constituted less than 1% of the company business,...
WHERE WE ARE
We are based in New York, London and Rome and work with companies anywhere in the world.