Experience Design
and Business Innovation.
OUR MAIN
Services
Danzi can help you design a full new business proposition, a multi-channel service experience or just facilitate a co-creation workshop around a particular challenge. We can support you through idea validation, digital solution scouting and rapid experimentation.
EXPERIENCE DESIGN
We bring your purpose to life by designing product and service experiences that solve your customers functional, emotional and social needs, across digital and physical channels.
- Customer research
- Multi-channel experience assessment
- Idea generation and validation
- Journey mapping
- Experience design
- Assistance to testing and execution
CUSTOMER ENGAGEMENT & LOYALTY
We co-design customer engagement and loyalty strategies that build emotional connections and deliver beauty.
- Multi-channel engagement assessment
- Customer segmentation and value management
- Digital + physical activations
- Loyalty program design
CLIENTELING & CONNECTED RETAIL
We help you rethink your retail proposition for the future. We are experts in driving implementation and adoption of clienteling platforms, virtual styling and social commerce solutions.
- Connected stores strategy
- Clienteling strategy and education
- Clienteling solutions implementation – advisory and change management
- Virtual styling and social commerce solutions – advisory and change management
CREATIVITY & INNOVATION CULTURE
We craft and deliver personalized programs that equip teams with a mix of tools and behaviors designed to unlock creativity and innovation.
- Organization culture assessment
- Design thinking in action
- Unlocking creativity
- Leadership for innovation
WHERE WE ARE
We are based in New York, London and Rome and work with companies anywhere in the world.