Danzi Consulting - Our Services
Customer experience and retail transformation consultancy. Helping organisations connecting the dots between Customer Insight, Technology, Retail and Marketing to design remarkable customer experiences that drive loyalty and growth.
francesca, danzi, danzi consulting, consulting, digital, design, redesign, brand, value, customer, experience, behaviour, loyalty, management, engagement, strategy, business, growth, change, retail, transformation, personalisation, multi-channel, CX, CEM, training, leadership
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We are catalysts for change. Our success lies in our convictions, passion and determination to shape customer centric and innovation led cultures that make companies and the whole world a better place to work and live in.
Your purpose is our beacon. Simplicity and elegance, collaboration and empowerment drive our experience design.
Multi-Channel Experience Assessment
We have developed a diagnostic methodology to assess the quality of the customer experience provided by a brand across channels, which highlights strengths to leverage and opportunity areas to act on.
- Customer research and data analysis
- Store experience assessment
- Mobile and desktop UX/UI evaluation
- Social media performance analysis
- Customer Service assessment
- Customer journey mapping
Omni-Channel Experience Design
We work with our clients to design personalised and seamless customer experiences that blend physical and digital touchpoints, building value to their customers and their organisation.
- Co-creation workshops
- Stakeholder alignment
- Touchpoint design
- Employee engagement and training design
- Assistance through pilot and rollout
We are experts in leading the development and driving the adoption of clienteling digital platforms, aiming at offering personalised and contextual service experiences.
- Definition and prioritisation of business requirements
- Stakeholder alignment
- Technology partner management
- User journey design and clienteling strategy development
- Project management
- Assistance through pilot and rollout
We facilitate co-creation and idea generation workshops, aimed at achieving specific and strategic targets.
- Brand purpose, vision, values, promise, personality definition
- Customer experience design
- Inspiration and visioning
