Driving Growth by thinking Customersrather than Cases TORY BURCH CHALLENGE Transforming the contact centre from an outsourced, reactive, problem solving team to an in-house crew of brand experience providers and sales influencers.? SOLUTIONWe partnered with internal...
Laying the Foundationfor Digital Transformation Tory Burch CHALLENGE Tory Burch is a successful American lifestyle brand, launched in 2004 and quickly grown to account for more than 150 free-standing stores and presence in over 3000 department and specialty stores...
Shifting mindsetfrom Transactions to Relationships Bulgari CHALLENGE Bulgari approached us to develop a highly interactive, inspiring and bespoke workshop to help their global retail management team shift mindset from transaction to customer relationship, even with...
Bringing a DTC Mindsetto traditional Interior Design Walker Greenbank CHALLENGE Deloitte Digital had conducted a multi-channel opportunity assessment for Walker Greenbank, a FTSE 250 premium to luxury interior furnishings business that designs, manufactures and sells...
Translating the Brand digital Experience to a physical space BURBERRY CHALLENGE Burberry had recently launched its World Store, the new, global brand site where customers could immerse themselves in the brand world and values, finding not only the vastest assortment...
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